{"id":6,"date":"2024-04-21T19:25:16","date_gmt":"2024-04-21T19:25:16","guid":{"rendered":"https:\/\/balloonstudio.ca\/shop\/?page_id=6"},"modified":"2024-08-20T21:49:44","modified_gmt":"2024-08-20T21:49:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/balloonstudio.ca\/shop\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\n\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

ORDERING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I order online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will need a computer or phone to place an order on our website. Simply add the products to your cart and proceed to check out for the next steps.
For any questions about our products, we are available through our online chat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of payments do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept Visa, Mastercard and American Express.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I make sure my order is recieved?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you place your order you will see an order confirmation number on your screen. We will also send you an email confirmation.<\/p>

Make sure there are no mistakes in your email address. If you did not receive the email confirmation within 5 minutes, check your spam folder. (Especially for Microsoft accounts such as Hotmail, Live and Outlook)<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I modify my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact us with your order confirmation number to make changes to your order.\u00a0
72 hours before your event and\/or before we special order balloons for you, you can reschedule your event or be given a store credit. There will be no refund.<\/strong><\/p>

To cancel or change you MUST<\/strong> call the store and speak with a Balloon Studio Employee.<\/div>
Please have your invoice number available. Email cancellations\/changes\u00a0will not be accepted<\/b>.<\/div>
If changes are made, the remaining balance will apply towards store credit.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

There are no refunds for cancellations.
We warranty balloons only the day we make them, for pick ups or delivery we only replace the balloons and we do not offer refunds.<\/p>

COVID-19 Policy update:<\/b>\u00a0We keep delivering orders, but at one point we may be enforced by City of Vancouver or BC Health Authorities to stop the business activity since we are not a essential business.
If that happens and you order has not been delivered, the amount paid for the order will be kept as credit for a future order. Our policy has no refunds.
By placing placing your order you agree to this.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order over the phone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Please have the order item ready when calling so we can assist you as best as possible.
For orders over the phone, the client must review the order and notify the employee for any mistakes made.
We are not responsible for any discrepancies, mistakes or misspellings over the phone.<\/strong>

We have over 1000 different types of designs, online ordering is recommended.
We also have a chat for assistance with an online order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I modify a bouquet?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Any bouquet can be customized as long as the exchange is related to the color or shape of the same value.<\/div>
For example, a baby bouquet can be turned into a happy birthday if you like the shape, color or items in the bouquet.
Balloons can be interchangeable between bouquets as long as they are the same price.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t